Delivery Information

At UK Slate, we are committed to providing a reliable and efficient delivery service for all your slate needs, including slate flooring, slate for landscaping, and slate roofs. Please read the following information carefully to understand our delivery options, procedures, and important guidelines to ensure a smooth and hassle-free experience.

Delivery Options:

Standard Economy Rate Service

• Delivery usually within 3 working days (order before 12 Noon, Monday to Friday)
• Applies unless you specify otherwise

Next Day Delivery (Extra Cost)

• Available to certain postcode areas only
• Delivery available Monday–Friday, 8:00am–5:30pm
• Options: AM/PM or Timed Slot (subject to availability)

Important Delivery Information

• No estimated delivery times for Economy/Next Day Service unless booked specifically
• Someone must be available on site to accept the delivery

Please Note

• Delivery is to the nearest and safest point to your property
• You must provide sufficient manpower to move tiles if necessary (drivers are not responsible for this)
• Crates cannot be moved on gravel, mud, or hardcore—only on flat, paved surfaces (concrete, tarmac, pavers)
• Contact telephone number required (used only if courier has trouble locating you or if you request a call one hour prior to delivery)

Delivery Vehicle

• Most deliveries made via Pallex Pallet Network
• Typically uses a 17-ton vehicle (approx. 13m long) with tail-lift and pallet truck
• If access is restricted (sharp bends, narrow roads, etc.), please inform us when ordering—alternative arrangements may be possible

Damaged Delivery

• If items are damaged, sign delivery note as ‘DAMAGED’
• Call 01539 559 289 to arrange replacements or discuss alternatives
• Photographic evidence of breakages required
• Please read our returns, refunds and cancellations policy for more information

Delays

• We strive to honour arranged delivery dates, but cannot be held responsible for delays beyond our control (e.g. vehicle breakdowns, punctures, acts of God)
• We will attempt to contact you if there are delays, but this may not always be possible
• Do not book contractors or tilers for the delivery date—we are not responsible for costs if your delivery is delayed

If you have any questions or need further assistance, please don’t hesitate to get in touch with our friendly team. We’re here to help and ensure your experience with UK Slate is as smooth and enjoyable as possible. Your satisfaction is very important to us, and we look forward to assisting you with your order and delivery needs.

Haulage Rates